The issue affecting Yoto App libraries has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Resolved
The issue affecting Yoto App libraries has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Investigating
We are currently investigating an issue affecting the Yoto App library. Customers on both iOs and Android may experience library interactions behaving incorrectly. Viewing cards is automatically adding items to the library without user intent. Additionally, removing items shows a success state, but after refreshing, the items still remain in the library. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
